Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect the following personal information that you voluntarily provide:

• Contact information: name, email address, phone number, and WhatsApp number
• Inquiry details: property preferences, budget range, preferred locations, and messages sent through contact forms
• Account information: login credentials if you create an account on our platform
• Newsletter preferences: email address and property type interests when subscribing to our newsletters
• Scheduling information: preferred dates and times for property viewings or consultations

1.2 Information Collected Automatically

When you access our website, certain information is collected automatically, including:

• Device information: browser type, operating system, device type, and screen resolution
• Usage data: pages visited, time spent on pages, click patterns, and referring URLs
• Location data: approximate geographic location based on IP address
• Technical data: IP address, internet service provider, and connection speed

2. How We Use Your Information

We use the collected information for the following purposes:

• To connect you with relevant property listings and agencies based on your preferences
• To respond to your inquiries and provide personalized property recommendations
• To send newsletters and property alerts you have subscribed to
• To improve our website, services, and user experience through analytics
• To communicate important updates about properties you have expressed interest in
• To prevent fraud and ensure the security of our platform
• To comply with legal obligations and resolve disputes

3. Cookies and Tracking Technologies

3.1 Types of Cookies We Use

• Essential cookies: Required for the website to function properly, including session management and security features
• Functional cookies: Remember your preferences such as language selection, saved properties, and search filters
• Analytics cookies: Help us understand how visitors interact with our website, which pages are most popular, and how users navigate the platform
• Marketing cookies: Used to deliver relevant property advertisements and measure the effectiveness of our marketing campaigns

3.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including saved property lists and language preferences.

4. Third-Party Services

We use the following third-party services that may collect and process your data:

• Supabase: Our database and authentication provider, used to securely store user accounts, property data, and inquiry information. Supabase processes data in compliance with their privacy policy.
• Analytics services: We use web analytics tools to understand website usage patterns and improve our services. These tools may collect anonymized usage data.
• Email services: We use third-party email providers to send newsletters and transactional emails. Your email address is shared with these providers solely for delivery purposes.
• Mapping services: We use mapping providers to display property locations. These services may collect usage data in accordance with their own privacy policies.
• WhatsApp / Messaging: When you contact us via WhatsApp or other messaging platforms, those communications are subject to the respective platform's privacy policies.

5. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• With property agencies: When you submit an inquiry about a specific property, your contact information and message are shared with the listing agency to facilitate your request.
• With service providers: We share data with trusted third-party service providers who assist us in operating our platform, subject to confidentiality agreements.
• Legal requirements: We may disclose your information if required by law, regulation, or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Secure database storage with access controls
• Regular security audits and vulnerability assessments
• Employee access restrictions on a need-to-know basis

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Inquiry data: Retained for up to 2 years after your last interaction
• Account data: Retained until you request deletion of your account
• Newsletter subscriptions: Retained until you unsubscribe
• Analytics data: Aggregated and anonymized data may be retained indefinitely

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to the processing of your personal data for marketing purposes
• Withdrawal of consent: Withdraw consent for data processing at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

Our services are operated from Indonesia. If you are accessing our website from outside Indonesia, please be aware that your data may be transferred to, stored, and processed in Indonesia and other countries where our service providers are located. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@lcbse.com
• Address: Jl. Pantai Batu Bolong No.123, Canggu, Bali, Indonesia
• Contact page: Contact Us